State Farm® Insurance Agent Ben Feller
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
duane austin
May 29, 2025
5
out of
5
rating by duane austin
"Very professional, was able save me money"
We responded:
"Thank you, Duane, for sharing your positive experience. It's great to hear that you found our service professional and that we could help you save money. Your feedback is truly appreciated, and we're glad to have you as a valued customer. If there's anything else we can assist you with, feel free to reach out."
Christine Jenkins
May 23, 2025
1
out of
5
rating by Christine Jenkins
"Pick someone else! I had no problems until I moved and cancelled my policy because I found cheaper coverage elsewhere. They confirmed my policy was cancelled and I wouldn't be charged, except two days later I was charged. When I called, they told me it would be refunded "in about a week." I waited the full week and an extra day for good measure before reaching out again. This time, no response. I've emailed Ben directly and called and no one has responded. I finally had to call my bank to get it reversed, which is in process, but then today I get another bill from State Farm letting me know my autopay is scheduled. Luckily, my bank is aware and will block further charges, but this is unacceptable behavior. I'm not even angry they charged me if they had just been responsible and reversed it themselves. But to ignore someone and steal from them? Not a company that deserves anyone's business."
We responded:
"Thank you for bringing this to our attention – I can confirm that there are no future billings planned and would be happy to discuss in further detail at your convenience: 727-391-0876 "
virginia Lutz
May 22, 2025
5
out of
5
rating by virginia Lutz
"good job"
We responded:
"Thank you for your feedback, Virginia. We're glad to hear that you had a positive experience with our agency. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. If there's anything else we can assist you with, please let us know."
John Burgess
May 19, 2025
5
out of
5
rating by John Burgess
"This State Farm agency has provided excellent service and met my needs for auto and home insurance at very competitive prices. I especially appreciate the attention to detail and the professional service I have received from Courtney Laun, who has assisted me through the process of obtaining exactly what I need."
We responded:
"Thank you for the kind words... Andrey is an all-star and we appreciate you trusting us with what's important to you!"
Christine S
May 14, 2025
5
out of
5
rating by Christine S
"Peter was very polite and professional. I have never had any problems getting customer service from StateFarm. I filled out a quote request on line but could not continue and Peter reached out to me first thing in the morning before I could call the office. Wonderful service. Thank you."
We responded:
"Thank you, Christine, for sharing your experience. It's great to hear that Peter was able to assist you promptly and professionally. We're committed to providing excellent customer service, and your feedback is truly appreciated. If you have any more questions or need further assistance, feel free to reach out."
Info GCTLFL
May 8, 2025
5
out of
5
rating by Info GCTLFL
"Courtney responded quickly to my request and resolved my issue."
We responded:
"Thank you for taking the time to share your positive experience with Erin and our office team. We're delighted to hear that they have consistently been very helpful."
MAX P.
May 8, 2025
5
out of
5
rating by MAX P.
"Excellent service, it took a few weeks to make the change, but I could see that they value my business and my time. I highly recommend working with Mr. Peter Haczyk. He is very professional and respectful. I will refer my friends and family to Ben Feller Agency"
We responded:
"Thank you, Max, for sharing your positive experience with us. It's wonderful to hear that Peter provided you with professional and respectful service. We appreciate your recommendation and are grateful for your trust in the Ben Feller Agency. Your referrals mean a lot to us, and we're here to assist you, your friends, and family with any insurance needs."
Jon Adkins
May 1, 2025
5
out of
5
rating by Jon Adkins
"I have been with Ben and his team for a long time. I have several policies with State Farm and it is very convenient to have them all with one agency. I primarily work with Jake & his service and expertise is top-notch! I recently had several administrative issues with some of my policies, Jake worked tirelessly to ensure that all issues were resolved in a timely fashion. I know State Farm has many many customers, But Jake made me feel like a high priority customer which I appreciate very much."
We responded:
"Thank you, Jon, for sharing your experience with us. It's wonderful to hear that Jake has provided you with exceptional service and expertise. We truly value your long-term relationship with our agency and are pleased to know that Jake made you feel like a priority. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible."
John MacLeod
April 30, 2025
5
out of
5
rating by John MacLeod
"Erin went above and beyond in the handling of the interstate transfer of my vehicle coverage. I look forward to working with her in the future."
We responded:
"Thank you, John, for sharing your experience. It's wonderful to hear that Erin was able to assist you so effectively with your vehicle coverage transfer. We appreciate your kind words and look forward to continuing to serve your insurance needs in the future."
Robert Ycaza
April 11, 2025
5
out of
5
rating by Robert Ycaza
"Courtney was knowledgeable and efficient in dealing with the issue I had with my car policy."
We responded:
"Thank you for sharing your experience with us. Your feedback is greatly appreciated and helps us continue to provide excellent service."
Michelle Lynn
April 11, 2025
5
out of
5
rating by Michelle Lynn
"Erin and Courtney are wonderful!"
We responded:
"Thank you, Michelle, for sharing your positive experience with us. It's great to hear that Erin and Courtney made such a wonderful impression. Your feedback is truly appreciated, and we're glad to know you had a 5-star experience with our team."
dsm1171
April 7, 2025
5
out of
5
rating by dsm1171
"Courtney is always extremely friendly, helpful and professional."
We responded:
"Thank you for sharing your positive experience with Courtney. It's wonderful to hear that she has been friendly, helpful, and professional in assisting you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Brigette Boys
March 24, 2025
5
out of
5
rating by Brigette Boys
"Brianna, at State farm Insurance, Seminole Blvd. Seminole, Florida office, was beyond "Amazing"!!!!! Her Professionalism and Efforts to find the best Car Insurance rate for me was beyond 5 Gold Star Customer Service! I have a Mercedes and Perfect driving record, my Insurance Bill monthly with a Well known BIG Insurance Company was over $400 for full coverage. Brianna was able to cut my rate by more than half!!!!! With better coverage!!!!!! Brianna is a "Miracle Worker", hard working, and truly cares about her Customers!!!! Brianna, I will be "Forever Grateful" to You. Much Appreciation for all You did for me! B.B."
We responded:
"Thank you so much for sharing your experience with Brianna at our Seminole Blvd office. It's wonderful to hear how she was able to assist you in finding a more affordable rate with better coverage. Your kind words about her professionalism and dedication mean a lot to us. We're delighted to have been able to help you with your insurance needs and appreciate your trust in our agency. Your feedback is invaluable, and we're here to assist you whenever you need."
Makesha Graydon
March 24, 2025
5
out of
5
rating by Makesha Graydon
"Thank you for responding in a timely manner."
We responded:
"Thank you for your kind words and the excellent rating. It's great to know that our timely response met your expectations. Your feedback is truly appreciated, and we're here to assist you whenever you need."
Joe Schmittauer
March 19, 2025
5
out of
5
rating by Joe Schmittauer
"Courtney and Jake answered my questions with patience and were very professional"
We responded:
"Hi Joe, Thank you so much for your kind words! I'm thrilled to hear that Courtney and Jake were able to assist you with such professionalism and patience. Your feedback means a lot to us, and we're glad to have earned a 5-star rating from you. "
Tiffany Dillman
March 14, 2025
5
out of
5
rating by Tiffany Dillman
"Erin with State Farm is very polite. She took the time to go through my life insurance policy and auto policy very understanding trying to find the best deals for me and my family. I would give her more than 5 stars. Excellent customer service and she is very knowledgeable about what she is doing."
We responded:
"Thank you so much for sharing your experience with Erin. It's wonderful to hear that she provided you with excellent service and took the time to ensure you received the best deals for your life and auto insurance policies. Your feedback is greatly appreciated, and we're delighted to know that Erin's knowledge and politeness made a positive impact on your experience. Your kind words mean a lot to us."
Tony D.
March 11, 2025
5
out of
5
rating by Tony D.
"Jake Johnson....awesome he explained all the details I never really understood. He does does a great job ... he knows his business well..... keep up the great work ....Jake."
We responded:
"Thank you, Tony, for sharing your positive experience with Jake Johnson. It's great to hear that he was able to explain everything clearly and provide excellent service. Your feedback is truly appreciated and will be shared with Jake and the team. We're committed to maintaining this level of service for all our clients."
Anthony Comer
February 28, 2025
5
out of
5
rating by Anthony Comer
"Erin responded quickly and provided the document I needed within 15 minutes of my request!!"
We responded:
"Thank you, Anthony, for sharing your positive experience with us. It's great to hear that Erin was able to assist you promptly and efficiently. We appreciate your feedback and are glad to know that our team is meeting your expectations. Your satisfaction is important to us, and we look forward to continuing to provide you with excellent service."
Jen
February 24, 2025
1
out of
5
rating by Jen
"I was scammed out of almost 3k. One of Ben’s employees wrote up my flood zone incorrectly which resulted in 2 years of me having to pay for flood when I put on the original documents I did not want it. For over a year I tried to rectify the problem by calling and Brianna answering and saying multiple times I’m required to have it when in actuality I’m not required until 2027. I had to switch agents as most of my calls were not answered when I needed them. Upon doing that is when the new State Farm agent pointed out the mistake Ben’s office made. Within just the last month I have called his office 3 times to rectify the situation to get my money back to no avail. Unfortunately on to the next step. Bens office was the most unorganized understaffed and incompetent insurance agency I have ever worked with. Please check your forms and make sure especially your flood zones match on your policy so you are also not getting ripped off. I’m disappointed in Ben for hiding and not calling me back when Brianna and other staff have fully filled you in on the mistake that cost me thousands. Hope this helps others when choosing which State Farm agent to go with."
We responded:
"Thank you for bringing this to our attention again – we do not set the regulations or mapping – however if you’d like to discuss further please email me directly and I’d be happy to dive deeper. "
Cynthia Pusteln
February 20, 2025
5
out of
5
rating by Cynthia Pusteln
"Always easy to make necessary insurance changes and Jake very easy work with."
We responded:
"Thank you, Cynthia, for sharing your positive experience. It's great to hear that making insurance changes has been easy for you and that Jake has been helpful. Your feedback is much appreciated."
Karen Meyer
February 14, 2025
5
out of
5
rating by Karen Meyer
"A friend of mine recommended Brianna Mattongo when we were talking about auto insurance. I reached out and got a quote for 1/3 of what I was paying. INCLUDING health and life insurance!! Strongly recommend her if you’re even thinking about changing companies! Very professional, amazing attitude and very helpful!"
We responded:
"Thank you, Karen, for sharing your experience with Brianna Mattongo. It's wonderful to hear that she was able to provide you with such a competitive quote and that her professionalism and helpfulness made a positive impression. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs."
Brandon Holmes
February 11, 2025
5
out of
5
rating by Brandon Holmes
"Danielle was very professional with excellent communication skills very knowledgeable along with a warming personality . I would most definitely recommend this company to family and friends as saving money is the plan"
We responded:
"Hi Brandon, Thank you so much for your wonderful review! We're thrilled to hear that Danielle provided you with excellent service and that you found her communication skills and personality so impressive. Your recommendation means a lot to us, and we're glad to have helped you with your insurance needs. If there's anything else we can do for you, please don't hesitate to reach out. Best regards, Ben Feller's Team"
wendy Griffin
February 6, 2025
5
out of
5
rating by wendy Griffin
"Very nice and informative"
We responded:
"Thank you, Wendy, for your kind words and perfect rating. It's wonderful to hear that you found the experience both nice and informative. Your feedback is greatly appreciated and helps us continue to provide the best service possible. If you have any more questions or need further assistance, feel free to reach out."
Marilyn Maher
February 4, 2025
5
out of
5
rating by Marilyn Maher
"Brianna Mattogno was very helpful and kind."
We responded:
"Thank you, Marilyn, for sharing your positive experience with Brianna Mattogno. It's wonderful to hear that she was helpful and kind during your interaction. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please let us know."
Joanne Durner
January 26, 2025
5
out of
5
rating by Joanne Durner
"Excellent service. He was able to pick up my account from a Maryland office . I had moved to Florida and was having to send payments out of state, He is a very nice person."
We responded:
"Hi Joanne, Thank you so much for your kind words and for taking the time to share your experience. I'm thrilled to hear that the transition from Maryland to Florida went smoothly and that you found the service excellent. It's always a pleasure to assist, and I'm glad I could help make things easier for you. If you ever need anything else, feel free to reach out. Best regards, Ben"